How can we help?
Whether you’re just getting started or need help with a specific issue, you’re in the right place.
Our guides are designed to walk you through everything—from setting up your account and verifying your identity to managing crypto and fiat transactions with ease.
Use the categories below to find the answers you need.
Getting Started
Learn how to create your account, log in, and find your way around the platform.
Account Management
Update your info, change your password, and control your account settings with ease.
Banking Services
Deposit, withdraw, and transfer fiat via IBAN or SWIFT, all within your Stepha dashboard.
Crypto Services
Send, receive, and swap digital assets safely across supported networks.
Crypto Loans
Open, manage, and repay loans using your digital assets as collateral.
Stepha Crypto Card
Set up your virtual card, top it up, and pay online directly from your crypto balance.
Transactions
Review your transaction history, download statements, and understand pending or failed transactions.
Fees & Limits
Check the latest fees, transaction limits, and how to unlock higher tiers.
Security & Safety
Set up 2FA, avoid scams, and learn what to do if something doesn’t feel right.